Cancellation Policy
Cancellation by the Student:
Students must provide a minimum of 12 hours’ notice for any cancellation or rescheduling of a lesson by contacting the teacher at info@wakuwaku-japanese.com.
Cancellations made less than 12 hours before the scheduled lesson will result in a charge equivalent to the full lesson fee.
However, we understand that emergencies, sudden schedule changes, and health issues can arise unexpectedly. Students are encouraged to communicate the situation as soon as possible, even within 12 hours before the lesson.
Cancellation by the Teacher:
In the event that the teacher needs to cancel a lesson, every effort will be made to notify the student in advance.
If a lesson is canceled by the teacher, the student will either receive a full refund or the option to reschedule the lesson at no additional cost.
No-show Policy:
If a student fails to attend a scheduled lesson without prior notice or without contacting the teacher at info@wakuwaku-japanese.com, it will be considered a no-show, and the full lesson fee will be charged.